Support

Before you write

Two problems cover most messages, and both have a quick answer:

• Your access link never arrived. Check spam, promotions and updates first. If it has been more than 15 minutes, write to us with your Stripe receipt number and we resend it manually. Details in our Delivery Policy.
• You want a refund. Email us within 14 days of purchase, no reason needed. Details in our Refund Policy.

What to include

Write from the email address you used at checkout, and tell us the plan you bought, the device and browser you are using, and what you expected to happen. A screenshot helps more than a description. That usually lets us fix it on the first reply instead of the third.

Installing the app

Open your access link, then choose “Add to Home Screen” on iPhone and iPad, or “Install app” on Android and desktop, from the browser menu. It opens full-screen with its own icon and updates itself. You do not have to install it; a normal browser tab works the same.

Changing your email address

Write to us from the old address if you still have it, or from the new one with your Stripe receipt number if you do not. We move the access across without you losing your notebook.

Getting your notes out

You can export your whole notebook to PDF from inside the app at any time, including after a timed plan ends. If the export fails, send us the error and we will produce the file for you.

Reporting something wrong

Mistakes in the library, a Study Guide answer that is plainly incorrect, a broken link, a billing charge you do not recognize: all of these go to the same address, and we would rather hear about them than not.

What we cannot help with

We cannot do your homework, sit an exam for you, certify your studies, or advise on medical, legal or financial matters. Pena Study Daily is a study aid, not a school and not a professional service.

Last updated September 20, 2026. Pena Digital Foundation, 1717 Cagua Dr NE, Albuquerque, NM 87110, United States.